Product Care

PRODUCT CARE

INTRODUCTION TO PRODUCT CARE

And I Wonder creations are designed and produced in Portugal.
They are the result of in-depth research that ensures a high level of quality. The leather and all the materials used are carefully selected and expert craftsmen carry out the work by hand. Any imperfections, creasing, shading, or irregularities in the leather are to be regarded as natural features of the product.

The following recommendations are general guidelines for maintaining the longevity and durability of products.
And I Wonder declines any responsibility for the instructions stated herein, each customer shall be held individually responsible.
Our customer care experts are always available to offer support (Contact Us).

To request assistance with repairs or maintenance, please be sure to have the original proof of purchase or your order number. We ask that you also provide a photograph of the product, the defect, and the bottom of the shoe.

PRODUCT PRESERVATION

To preserve the beauty of your product, we recommend following these guidelines for its care:
To maintain the velvety look of the leather, clean it gently with a soft brush. Surface stains may be removed with a crepe brush. Keep your shoes in the two dust pouches provided and store them in a cool, dry, well-ventilated place. Avoid contact with water, any substance containing alcohol (perfumes, solvents etc.) or oil (makeup), and abrasive products in general. If shoes have been in contact with water, it is important to allow them to dry thoroughly on shoe trees cleaning them. For a thorough cleaning, we suggest contacting a specialized laundry service. And I Wonder does not assume any responsibility for any damage caused.

MAINTAIN THE SHAPE OF THE SHOES

It is expected and natural that the shape of the shoe changes over time. And I Wonder footwear molds to the shape of the wearer’s foot and may change shape further as a result of long-term and prolonged use. Leather has a natural tendency to wrinkle and crack over time. To prolong the elasticity and maintain the shape of the shoes, it is recommended to stuff them with dry and whitte sulphite paper when not being worn.

CARE OF THE SOLE

The soles on And I Wonder shoes are made of smooth, delicate materials. Therefore, it is normal that they wear down with use. This is not a manufacturing defect, but a completely natural process.

LINING CLEANING

The leather used for the internal lining is natural and is not treated with chemical products. To remove a small amount of dirt, we recommend using a soft cloth dampened with water and mild soap.

CARE OF SUEDE

Suede is one of the most delicate leathers and it may have small color variations due to rubbing or prolonged exposure to natural or artificial heat and light sources. By nature, suede is prone to irreparably losing texture and color over time. Prolonged contact with water or other liquids can also cause staining. To remove small amounts of dirt, we recommend using a soft bristle brush. If the shoe has come into direct contact with water, wait for it to dry then proceed with cleaning. Refrain from using leather-specific products. And I Wonder does not assume any responsibility for any damage caused.

CARE OF LACE

Lace is an extremely delicate material that undergoes an elaborate manufacturing process. We advice against even light contact with sharp or rough objects that can cause tearing or small rips in the fabric. It is also important to refrain from contact with liquids and rain, and from prolonged exposure to heat sources and natural or artificial light in order to prevent staining. Refrain from using cleaning products made specifically for leather. And I Wonder does not assume any responsibility for any damage caused.

CARE OF SATIN

Satin is a very delicate fabric, which is why we advice against even light contact with sharp or rough objects that can cause tearing or small rips in the fabric. It is also important to refrain from contact with liquids and rain, and from prolonged exposure to heat sources and natural or artificial light in order to prevent staining. To remove a small amount of dirt, we recommend using a white soft cloth dampened with water and mild soap. Refrain from using cleaning products made specifically for leather. And I Wonder does not assume any responsibility for any damage caused.

CARE OF VELVET

Velvet is especially delicate and subject to wear. We recommend using the product appropriately and avoiding contact with rainwater, mud, and other wearing agents. We also advice against accidental contact with blunt objects. To remove a small amount of dirt, we recommend using a white soft cloth dampened with water and mild soap. Refrain from using cleaning products made specifically for leather. And I Wonder does not assume any responsibility for any damage caused.

CARE OF GLITTER

Glitter is especially fragile material since it is glued to the surface of a fabric. Without the proper treatment, the glue may dissolve and glitter may flake off. For best results, we suggest contacting a specialized laundry service. Refrain from using cleaning products made specifically for leather. And I Wonder does not assume any responsibility for any damage caused.

PRODUCT PRESERVATION

To preserve the beauty of your product, we recommend following these guidelines for its care: To maintain the velvety look of the leather, clean it gently with a soft brush. Surface stains may be removed with a crepe brush. Keep your shoes in the two dust pouches provided and store them in a cool, dry, well-ventilated place. Avoid contact with water, any substance containing alcohol (perfumes, solvents etc.) or oil (makeup), and abrasive products in general. If shoes have been in contact with water, it is important to allow them to dry thoroughly on shoe trees cleaning them. For a thorough cleaning, we suggest contacting a specialized laundry service. And I Wonder does not assume any responsibility for any damage caused.

MAINTAIN THE SHAPE OF THE SHOES

It is expected and natural that the shape of the shoe changes over time. And I Wonder footwear molds to the shape of the wearer’s foot and may change shape further as a result of long-term and prolonged use. Leather has a natural tendency to wrinkle and crack over time. To prolong the elasticity and maintain the shape of the shoes, it is recommended to stuff them with dry and whitte sulphite paper when not being worn.

CARE OF THE SOLE

The soles on And I Wonder shoes are made of smooth, delicate materials. Therefore, it is normal that they wear down with use. This is not a manufacturing defect, but a completely natural process.

LINING CLEANING

The leather used for the internal lining is natural and is not treated with chemical products. To remove a small amount of dirt, we recommend using a soft cloth dampened with water and mild soap.

CARE OF SUEDE

Suede is one of the most delicate leathers and it may have small color variations due to rubbing or prolonged exposure to natural or artificial heat and light sources. By nature, suede is prone to irreparably losing texture and color over time. Prolonged contact with water or other liquids can also cause staining. To remove small amounts of dirt, we recommend using a soft bristle brush. If the shoe has come into direct contact with water, wait for it to dry then proceed with cleaning. Refrain from using leather-specific products. And I Wonder does not assume any responsibility for any damage caused.

CARE OF LACE

Lace is an extremely delicate material that undergoes an elaborate manufacturing process. We advice against even light contact with sharp or rough objects that can cause tearing or small rips in the fabric. It is also important to refrain from contact with liquids and rain, and from prolonged exposure to heat sources and natural or artificial light in order to prevent staining. Refrain from using cleaning products made specifically for leather. And I Wonder does not assume any responsibility for any damage caused.

CARE OF SATIN

Satin is a very delicate fabric, which is why we advice against even light contact with sharp or rough objects that can cause tearing or small rips in the fabric. It is also important to refrain from contact with liquids and rain, and from prolonged exposure to heat sources and natural or artificial light in order to prevent staining. To remove a small amount of dirt, we recommend using a white soft cloth dampened with water and mild soap. Refrain from using cleaning products made specifically for leather. And I Wonder does not assume any responsibility for any damage caused.

CARE OF VELVET

Velvet is especially delicate and subject to wear. We recommend using the product appropriately and avoiding contact with rainwater, mud, and other wearing agents. We also advice against accidental contact with blunt objects. To remove a small amount of dirt, we recommend using a white soft cloth dampened with water and mild soap. Refrain from using cleaning products made specifically for leather. And I Wonder does not assume any responsibility for any damage caused.

CARE OF GLITTER

Glitter is especially fragile material since it is glued to the surface of a fabric. Without the proper treatment, the glue may dissolve and glitter may flake off. For best results, we suggest contacting a specialized laundry service. Refrain from using cleaning products made specifically for leather. And I Wonder does not assume any responsibility for any damage caused.

São amor à primeira vista. Mas o toque e o conforto são fenomenais! Voltaria a escolher sem olhar para trás
Inês
A And I Wonder foi a minha primeira e única escolha, e só tenho a dizer bem de todo o trabalho e profissionalismo. E a recomendação é garantida!
Juliana
Ficaram elegantes, discretos e confortáveis, tudo o que pretendia. Fiquei muito satisfeita com o serviço prestado, recomendo! Obrigada!
Susana